IT Service Process

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Name

IT Service Process

Management Summary

IT service process allows describing IT service processes in detail. One of the most important modelling element is "Activity", which is an elementary tasks executed by an IT service process.

Dimensions of the language:

Perspective (Role of End user):

Systems

Aspects:

Process

Semantics:

informal

Framework:

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Relevance for Use Case:

iTG, HLRS

Maturity Level:

established

Semantics:

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Syntax:

Modelling concepts and functionalities, level of formalism, graphical notation
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References

BOC 2003, ADOit® Version 2.0, Manual 3: Method Manual, technical report


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